Support
Questions, bugs or ideas? Email support@cadencelifeapp.com. A real person reads every message, usually within a day or two.
Subscriptions
How does the free trial work?
Every new account gets 14 days of everything, with no payment details needed. When it ends, you choose: subscribe, or keep using the free version with 3 AI actions a day. The trial never turns into a paid subscription on its own.
How do I cancel?
Subscriptions are handled by Apple. On your iPhone, open Settings → your name → Subscriptions → Cadence → Cancel Subscription. Cancel at least 24 hours before it renews to avoid the next charge. You keep access until the end of the period you paid for.
How do I get a refund?
Apple handles payments and refunds. Request one at reportaproblem.apple.com.
I paid but Cadence still says I'm on the free version.
In Cadence, go to the You tab → your plan card → Restore purchases. Make sure you're signed in to the same Apple account you subscribed with. Still stuck? Email us.
Connecting things
Does Cadence work with Apple Watch, Oura, Whoop or Garmin?
Yes, through Apple Health. Apple Watch works automatically. For Oura, Whoop, Garmin and others, turn on Apple Health sharing in that device's app (sleep and workouts). Then connect Apple Health in Cadence. Your sleep score and workouts fill in on their own.
Weather or leave times aren't showing.
Both need location. Check iPhone Settings → Cadence → Location is set to "While Using the App". Leave times appear for things that have a place (an address or a business name) in Cadence or on your calendar.
I'm not getting reminders.
Check iPhone Settings → Cadence → Notifications is on, and Settings in Cadence → Reminders for which ones you want. Focus modes can also hold notifications back.
How do I use Siri with Cadence?
Just ask: "Add a task in Cadence", "What's my day in Cadence", "When do I leave in Cadence", or "What's my sleep score in Cadence". You'll also find these in the Shortcuts app.
Your data
How do I delete my account and data?
In Cadence, open Settings → Delete account. This permanently deletes your account and everything synced to it. To erase what's on your iPhone, use Settings → Erase all data, or delete the app.
What does Cadence do with my health data and location?
Apple Health data stays on your iPhone and is never uploaded or sent to the AI. Your location only goes to Apple Weather and Apple Maps. Details are in the privacy policy.
How do I report someone or something inappropriate?
Tap the ••• menu on the post or comment and choose Report or Block. You can also block someone from your Friends list. A real person reviews every report. You can also email us.
Still need help?
Email support@cadencelifeapp.com with what happened and, if you can, a screenshot. It helps to include your iPhone model and iOS version.